Terms of service

1. Acceptance of These Terms

By visiting Spinevo.net, using any part of the website, creating an account, submitting information, or purchasing a product, you agree to these Terms of Service, our Privacy Policy, Shipping Policy, Return & Refund Policy, and other policies displayed on the website.

If you do not agree with these terms, you should not use the website or place an order.

2. Eligibility

You must be legally capable of entering into a binding agreement in your country or region to use this website and purchase products.

If you use the website on behalf of another person, business, or organization, you confirm that you have authority to accept these terms on their behalf.

3. Products and Product Information

We aim to display product descriptions, photographs, colors, dimensions, materials, features, availability, and prices as accurately as reasonably possible.

However, colors and product appearance may vary slightly depending on screen settings, lighting, manufacturing updates, supplier changes, or other practical factors.

Product packaging, small design details, accessories, or specifications may be updated without materially changing the intended function of the product.

We reserve the right to correct errors, inaccuracies, or omissions and to update product information at any time.

4. Orthopedic and Wellness Products

Spinevo products are intended to provide support, convenience, and everyday comfort.

Product information on this website is provided for general informational purposes only and is not medical advice, diagnosis, or treatment.

Our products are not intended to replace professional medical care. Customers with an injury, medical condition, severe pain, limited mobility, circulation concerns, skin sensitivity, or uncertainty about product suitability should consult a qualified healthcare professional before use.

Stop using a product and seek appropriate advice if it causes discomfort, numbness, irritation, swelling, restricted circulation, or any unexpected reaction.

5. Prices and Currency

Product prices are displayed in the currency selected or shown on the website.

Prices may change without prior notice, but changes will not affect an order that has already been accepted and paid, except where correction is legally permitted.

Currency conversions may be provided by Shopify, payment providers, financial institutions, or other service providers. The final amount charged may vary slightly because of exchange rates or bank fees.

6. Orders

Submitting an order is an offer to purchase the selected products. An automated order confirmation does not necessarily mean that the order has been finally accepted.

We may review orders for payment authorization, fraud prevention, address accuracy, product availability, shipping restrictions, and compliance with these terms.

We reserve the right to refuse, limit, or cancel an order for legitimate reasons, including suspected fraud, pricing errors, product unavailability, shipping restrictions, incorrect information, or violation of these terms.

If a paid order is cancelled by Spinevo, the applicable amount will be refunded to the original payment method.

7. Payment

Payment must be completed using a payment method offered at checkout.

Payments are processed through secure third-party payment providers. Spinevo does not directly store complete payment card details.

You confirm that you are authorized to use the selected payment method and that all billing information provided is accurate.

8. Shipping and Delivery

Spinevo offers free standard worldwide shipping on eligible orders as described in our Shipping Policy.

Processing and delivery times are estimates and may vary by destination, fulfillment location, carrier, customs procedures, local postal services, public holidays, weather, and other circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate shipping address.

Risk of loss may pass to the customer when permitted by applicable law and when the order is delivered to the address provided.

9. Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, handling fees, or other charges imposed by the destination country.

Unless expressly included at checkout, these charges are the customer’s responsibility.

Spinevo does not control customs charges and cannot guarantee their amount.

10. Returns and Refunds

Returns, refunds, damaged items, incorrect items, cancellations, and non-returnable products are governed by our Return & Refund Policy.

Customers must contact us before returning any product. Returns sent without approval or to an incorrect address may be delayed, refused, or lost.

11. Customer Accounts

If customer accounts are available, you are responsible for keeping your login details confidential.

You are responsible for activity performed through your account, except where unauthorized access results from circumstances outside your reasonable control.

Contact us promptly if you believe your account has been accessed without authorization.

12. Reviews, Feedback, and User Content

If you submit a review, comment, photograph, video, testimonial, suggestion, or other content, you confirm that:

• You have the right to submit it.
• It is truthful and based on your genuine experience.
• It does not violate another person’s rights.
• It does not contain unlawful, abusive, misleading, or harmful content.

Where permitted by law, you grant Spinevo a non-exclusive, worldwide, royalty-free license to display and use submitted content for store operation, customer service, and promotional purposes.

We may remove content that violates these terms or applicable law.

13. Prohibited Use

You may not use the website:

• For unlawful, fraudulent, or deceptive purposes.
• To interfere with website security or operation.
• To introduce malicious code, viruses, or harmful technology.
• To scrape, copy, reproduce, or exploit website content without permission.
• To impersonate another person or provide false information.
• To violate intellectual property, privacy, or other legal rights.
• To place fraudulent orders or misuse promotions, refunds, or chargebacks.

14. Intellectual Property

The Spinevo name, logo, website design, text, graphics, product presentations, photographs, videos, icons, and other original content are owned by or licensed to Spinevo and are protected by applicable intellectual property laws.

You may use the website only for personal, non-commercial shopping purposes.

You may not reproduce, distribute, modify, sell, publish, or commercially exploit website content without prior written permission.

15. Third-Party Services and Links

Our website may use or link to third-party services, including Shopify, payment processors, review platforms, analytics providers, social networks, suppliers, and shipping carriers.

Third-party services are governed by their own terms and privacy policies. Spinevo is not responsible for websites or services that we do not control.

16. Errors and Availability

We do not guarantee that the website will always be uninterrupted, error-free, secure, or available.

We may temporarily suspend or modify the website for maintenance, security, technical, legal, or operational reasons.

We reserve the right to correct typographical errors, pricing errors, inventory errors, and other inaccuracies.

17. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the website and services are provided on an “as available” basis.

We do not guarantee that every product will be suitable for every individual, activity, medical condition, or purpose.

Nothing in these terms excludes any warranty, right, or remedy that cannot legally be excluded.

18. Limitation of Liability

To the maximum extent permitted by applicable law, Spinevo will not be liable for indirect, incidental, special, consequential, or punitive losses arising from use of the website or products.

Where liability cannot be excluded, it will be limited only to the extent permitted by applicable law.

Nothing in these terms limits liability for fraud, intentional misconduct, personal injury caused by negligence, or any other liability that cannot legally be limited.

19. Indemnification

To the extent permitted by law, you agree to indemnify Spinevo against claims, losses, or expenses resulting from your unlawful use of the website, violation of these terms, or infringement of another party’s rights.

20. Consumer Rights

These terms do not remove or limit mandatory consumer rights available under the laws of your country or region.

If any part of these terms conflicts with a mandatory consumer protection law, the mandatory law will apply to the extent of that conflict.

21. Governing Law and Disputes

These terms are governed by applicable law, subject to any mandatory consumer protection rights or jurisdictional rights available to the customer.

Before beginning formal legal proceedings, customers are encouraged to contact us so that we can attempt to resolve the issue directly and reasonably.

22. Severability

If any provision of these terms is found invalid or unenforceable, the remaining provisions will remain in effect.

23. No Waiver

Failure to enforce any provision of these terms does not mean that we waive the right to enforce it later.

24. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our services, business practices, or legal obligations.

The updated version will be posted on this page with a revised “Last Updated” date.

Continued use of the website after an update means that the revised terms apply from their effective date, subject to applicable law.

25. Entire Agreement

These Terms of Service, together with the policies referenced within them, form the agreement between you and Spinevo concerning use of the website and purchases.