Shipping policy

Shipping Policy

Last Updated: July 2026

Thank you for shopping with Spinevo.

We are committed to providing reliable shipping and keeping you informed throughout the delivery process.

Order Processing

All orders are processed within 1–3 business days (Monday through Friday, excluding weekends and public holidays).

Once your order has been processed and shipped, you will receive a confirmation email containing your tracking information.

Please note that processing times may be slightly longer during holidays or periods of high order volume.

Shipping Times

Estimated delivery times are:

  • United States: 5–12 business days

  • Canada: 6–14 business days

  • United Kingdom: 5–10 business days

  • Europe: 6–12 business days

  • Australia & New Zealand: 7–15 business days

  • Other International Destinations: 7–20 business days

Delivery times are estimates and may vary depending on your location, customs processing, local carriers, weather conditions, or other unforeseen circumstances.

Shipping Costs

Shipping costs are calculated during checkout based on your delivery location and the shipping option selected.

From time to time, Spinevo may offer free shipping promotions on eligible orders.

Order Tracking

Once your order has shipped, you will receive an email with a tracking number.

Please allow 24–72 hours for tracking information to become available after shipment.

Multiple Packages

Some orders may be shipped in separate packages depending on product availability or warehouse location.

If this happens, you will receive separate tracking information for each shipment.

International Shipping

We proudly ship to many countries worldwide.

Please note that international customers are responsible for any customs duties, import taxes, or other government fees required by their country.

These charges are not included in the purchase price or shipping cost unless otherwise stated.

Shipping Delays

While we work hard to deliver every order on time, delays may occasionally occur due to:

  • Customs inspections

  • Severe weather

  • Carrier delays

  • Public holidays

  • High shipping demand

  • Other events beyond our control

We appreciate your patience and understanding in these situations.

Incorrect Shipping Information

Please ensure that your shipping address is correct before placing your order.

Spinevo is not responsible for orders shipped to an incorrect address provided by the customer.

If you notice an error, please contact us immediately. We will do our best to update your order before it is shipped.

Lost or Delayed Packages

If your package appears lost or has not arrived within the expected delivery period, please contact us.

Our team will work with the shipping carrier to investigate the shipment and help find the best possible solution.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery.

Include:

  • Your order number

  • Clear photos of the package

  • Photos of the damaged item

We will review your case and arrange an appropriate solution as quickly as possible.

Questions

If you have any questions regarding shipping, please contact us:

Email: support@spinevo.net

Our customer support team is always happy to help.