Privacy policy

Personal Information We Collect

Depending on how you interact with our website, we may collect the following categories of personal information:

• Contact information: name, email address, telephone number, billing address, shipping address, and other contact details.
• Order information: products purchased, order number, transaction details, delivery status, returns, refunds, and customer service history.
• Payment information: payment method and limited transaction information. Full payment card details are processed by secure payment providers and are not stored directly by Spinevo.
• Account information: login details, saved addresses, preferences, and account activity when a customer account is used.
• Communications: messages submitted through our contact form, emails, support requests, reviews, feedback, photographs, or videos sent to us.
• Device and usage information: IP address, browser type, device type, operating system, approximate location, pages viewed, referring website, interactions, and session information.
• Marketing information: newsletter preferences, advertising interactions, and consent choices.

How We Collect Information

We collect personal information:

• Directly from you when you place an order, create an account, contact us, or subscribe to marketing.
• Automatically through cookies, pixels, analytics tools, and similar technologies.
• From service providers that help us process payments, fulfill orders, deliver parcels, prevent fraud, or operate the store.
• From advertising, analytics, social media, or marketing partners when permitted by law.

How We Use Personal Information

We may use personal information to:

• Process, confirm, fulfill, and deliver orders.
• Process payments, returns, refunds, cancellations, and exchanges.
• Provide order tracking and delivery updates.
• Respond to customer service requests and product questions.
• Maintain customer accounts and order history.
• Detect, investigate, and prevent fraud, abuse, security incidents, and unauthorized transactions.
• Operate, maintain, personalize, and improve our website and services.
• Measure website performance, traffic, and customer interactions.
• Send marketing communications when you have subscribed or when otherwise permitted by law.
• Comply with legal, tax, accounting, regulatory, and contractual obligations.
• Establish, exercise, or defend legal claims.

Shopify

Our online store is hosted by Shopify. Shopify provides the ecommerce platform that allows us to display products, process orders, manage checkout, operate customer accounts, and provide related store services.

Shopify may process personal information on our behalf and, in some circumstances, for its own purposes as described in Shopify’s privacy notices and terms.

How We Share Personal Information

We may share personal information with service providers when reasonably necessary to operate our store and complete customer transactions, including:

• Shopify and ecommerce platform providers.
• Payment processors and fraud-prevention providers.
• Suppliers, fulfillment partners, warehouses, and dropshipping partners.
• Shipping carriers, postal services, customs agents, and delivery providers.
• Email, customer support, review, marketing, and communication providers.
• Website hosting, analytics, security, and technical service providers.
• Professional advisers such as accountants, insurers, consultants, and legal advisers.
• Government authorities or other parties when required by law.

Service providers are permitted to use personal information only for the services they provide to us or as otherwise allowed by applicable law.

Order Fulfillment and International Delivery

To fulfill and deliver orders, we may provide your name, shipping address, telephone number, email address, product details, and order information to suppliers, fulfillment partners, warehouses, customs agents, and carriers.

These providers may be located in a country different from your country of residence. Information may therefore be processed internationally as necessary to complete your order.

Cookies and Similar Technologies

We and our service providers may use cookies, pixels, local storage, and similar technologies to:

• Keep the website and checkout functioning.
• Remember preferences and shopping-cart contents.
• Authenticate accounts and help prevent fraud.
• Understand website traffic and performance.
• Measure advertising and marketing effectiveness.
• Personalize content or advertising where permitted.

You can manage certain cookie choices through our cookie banner, browser settings, or available customer privacy controls. Disabling essential cookies may prevent parts of the website or checkout from working correctly.

Analytics and Advertising

We may use analytics and advertising services to understand website activity, measure campaign performance, and improve our store.

These providers may collect device identifiers, IP addresses, cookie identifiers, browsing activity, interactions, and conversion information, subject to your consent choices and applicable law.

Email Marketing

If you subscribe to our newsletter or agree to receive promotional messages, we may send you product updates, offers, and other marketing communications.

You may unsubscribe at any time by using the unsubscribe link in a marketing email or by contacting us at support@spinevo.net.

Unsubscribing from marketing does not prevent us from sending essential transactional messages about orders, payments, shipping, returns, or security.

Legal Bases for Processing

Where applicable law requires a legal basis, we process personal information based on:

• Contract: to process and deliver your order or provide requested services.
• Legitimate interests: to operate, secure, analyze, and improve our business and services.
• Consent: for certain cookies, advertising, or marketing communications.
• Legal obligations: to comply with tax, accounting, consumer protection, and other laws.

International Transfers

Spinevo, Shopify, suppliers, fulfillment partners, carriers, and other service providers may process personal information in countries other than the country where you live.

Where required, appropriate contractual or legal safeguards may be used to protect information transferred internationally.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Completing orders and providing customer service.
• Maintaining transaction, tax, accounting, and warranty records.
• Preventing fraud and resolving disputes.
• Complying with legal and regulatory requirements.

Retention periods vary depending on the type of information, the purpose for which it is used, and applicable legal requirements.

Data Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no online service, transmission method, or storage system can be guaranteed to be completely secure.

Your Privacy Rights

Depending on where you live, you may have rights concerning your personal information, including the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of certain personal information.
• Object to or restrict certain processing.
• Withdraw consent where processing is based on consent.
• Request a portable copy of certain information.
• Opt out of certain targeted advertising, sharing, or sale of personal information where applicable.
• Submit a complaint to an applicable data protection authority.

To submit a request, email support@spinevo.net. We may need to verify your identity before completing a request.

Authorized agents may submit requests where permitted by law, but we may require proof of authorization and identity verification.

California and Other U.S. State Privacy Rights

Residents of certain U.S. states may have additional rights, including rights to know, access, correct, delete, or obtain a copy of personal information, and to opt out of certain targeted advertising, sharing, or sale activities.

We do not discriminate against customers for exercising applicable privacy rights.

Privacy choices may also be available through the Your Privacy Choices link displayed on our website.

European Economic Area, United Kingdom, and Switzerland

Individuals in the European Economic Area, United Kingdom, or Switzerland may have rights under applicable data protection laws, including access, correction, deletion, restriction, objection, portability, withdrawal of consent, and the right to complain to a supervisory authority.

Children’s Privacy

Our store is not intended for children, and we do not knowingly collect personal information directly from children below the age required to provide valid consent in their jurisdiction.

If you believe a child has provided personal information to us, contact support@spinevo.net so we can review and, where appropriate, delete the information.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy, security, or content practices of websites we do not operate.

Review the privacy policy of any third-party service before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our services, technology, business practices, or legal obligations.

The updated version will be posted on this page with a revised “Last Updated” date. Material changes may be communicated through the website or another appropriate method.