FAQ

Products

What types of products does Spinevo offer?

Spinevo offers orthopedic support products and comfort accessories for the back, neck, shoulders, knees, wrists, ankles, feet, and other areas.

Are Spinevo products suitable for everyday use?

Many Spinevo products are designed for work, home, driving, travel, walking, exercise, sports, and other everyday activities. Always follow the product instructions and select the correct size and fit.

Are Spinevo products medical devices?

Product classification may vary by item and country. Spinevo products are presented as support and comfort accessories unless specifically stated otherwise on the product page.

Product information is not medical advice, diagnosis, or treatment. Consult a qualified healthcare professional if you have an injury, medical condition, severe discomfort, circulation concern, or uncertainty about product suitability.

How do I choose the correct size?

Review the size guide and measurement instructions shown on the product page. When between sizes, follow the recommendation provided for that specific product.

Can product colors or details vary?

Minor differences may occur because of lighting, screen settings, manufacturing updates, supplier changes, or packaging revisions.

Orders and Payments

How do I place an order?

Select the product, choose the available size, color, or option, add it to your cart, and complete checkout using an available payment method.

Will I receive an order confirmation?

Yes. After placing an order, you should receive an order confirmation at the email address entered during checkout.

Can I change or cancel my order?

Contact us as soon as possible at support@spinevo.net. We will try to accommodate the request, but changes or cancellations cannot be guaranteed after processing or shipment has begun.

Are payments secure?

Checkout and payment information are processed through secure ecommerce and payment systems made available on the store. Spinevo does not directly store complete payment card details.

Shipping and Delivery

Do you offer free shipping?

Yes. Spinevo offers free standard worldwide shipping on all orders, with no minimum purchase amount.

Do you ship internationally?

Yes. Spinevo ships to supported destinations worldwide. Availability may depend on the customer’s country, shipping restrictions, and the active delivery regions shown during checkout.

How long does order processing take?

Orders are normally processed within 1–3 business days after payment confirmation.

How long does delivery take?

Delivery estimates vary by destination. Typical standard delivery ranges are:

• United States: 7–15 business days
• Canada: 8–18 business days
• United Kingdom: 7–15 business days
• European countries: 7–18 business days
• Australia and New Zealand: 8–18 business days
• Israel: 7–18 business days
• Other international destinations: 10–25 business days

These estimates begin after processing and are not guaranteed. Customs, public holidays, weather, carrier delays, and local postal services may affect the final delivery date.

How can I track my order?

After shipment, you will receive a tracking number or tracking link when tracking is available.

Tracking information may take up to 3–7 business days to begin showing updates after the parcel has been transferred to the carrier.

Will my order arrive in one package?

Some orders may be divided into multiple packages because of product availability, fulfillment location, package size, or carrier requirements. Separate packages may arrive at different times.

Will I pay customs duties or import taxes?

International orders may be subject to customs duties, import taxes, handling fees, or other charges imposed by the destination country. Unless expressly included at checkout, these charges are the customer’s responsibility.

Returns and Refunds

Can I return my order?

Eligible products may be returned within 30 days of delivery in accordance with our Return & Refund Policy.

How do I request a return?

Email support@spinevo.net before sending anything back. Include your name, order number, product name, reason for the return, and photographs or video when the item is damaged, defective, or incorrect.

Do not return a product until our support team has approved the request and provided the correct return address and instructions.

Who pays return shipping?

Unless the product arrived damaged, defective, or incorrect, the customer is responsible for return shipping costs.

What if my item arrives damaged or incorrect?

Contact us within 7 days of delivery. Include clear photographs or video showing the product, the issue, the packaging, and the shipping label when available.

How long does a refund take?

After an approved return has been received and inspected, the refund is issued to the original payment method. Allow approximately 5–10 business days after approval, depending on the bank or payment provider.

Using and Caring for Your Product

How should an orthopedic support product fit?

It should feel secure and supportive without causing numbness, tingling, discoloration, increased pain, or restricted circulation. Stop using the product and loosen or remove it if any of these symptoms occur.

How long should I wear a brace or support?

Recommended wear time varies by product and individual needs. Begin with shorter periods, follow the instructions supplied with the product, and consult a qualified healthcare professional if you are recovering from an injury or have a medical condition.

Can I wear a support while sleeping?

Only use a product during sleep when its product information specifically indicates that it is suitable for overnight use or when a healthcare professional recommends it.

How do I clean my product?

Follow the care instructions shown on the product page, packaging, or label. Unless stated otherwise, removable fabric supports should generally be hand-washed gently in cool water and air-dried away from direct heat. Do not use bleach or a dryer.

Can I use the same support on either side of my body?

Some products are universal, while others are designed specifically for the left or right side. Check the product options and description before ordering.

Order Help

What should I do if I entered the wrong shipping address?

Contact support@spinevo.net immediately with your order number and the correct address. We will try to update it, but changes cannot be guaranteed after processing or shipment has begun.

What if my tracking has not updated?

Tracking can take 3–7 business days to begin updating. It may also pause while a parcel is in transit, at customs, or between carriers. Contact us if there is no update beyond the estimated delivery window.

What currency are prices shown in?

Store prices and checkout totals are shown in U.S. dollars (USD). Your bank or payment provider may apply currency conversion or international transaction fees.

Customer Support

How can I contact Spinevo?

Email us at support@spinevo.net or use the contact form on our Contact Us page.

How quickly will I receive a response?

Our support team aims to respond within 1–2 business days. Response times may be longer during weekends, public holidays, promotions, or periods of high request volume.