Refund policy
Refund Policy
Last Updated: July 2026
At Spinevo, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.
Return Eligibility
You may request a return within 30 days of receiving your order.
To be eligible for a return, your item must:
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Be unused and in its original condition.
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Be returned in its original packaging.
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Include all accessories, manuals, and original contents.
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Be accompanied by your order number or proof of purchase.
Items returned without prior authorization may not be accepted.
How to Start a Return
To request a return, please contact us first.
Email: support@spinevo.net
Please include:
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Your order number
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The reason for the return
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Photos or videos if the item is damaged or defective
Our support team will review your request and provide detailed return instructions.
Please do not send any product back without receiving return authorization from Spinevo.
Return Address
Because our products are shipped from different fulfillment partners and warehouses, return addresses vary depending on the product and destination.
After your return request has been approved, we will provide the correct return address and complete return instructions.
Products sent to an unauthorized address may not be accepted.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, or you received the wrong item, please contact us within 7 days of delivery.
Please include clear photos or a short video showing the issue.
After verification, we will offer one of the following solutions:
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Free replacement
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Full refund
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Partial refund (when appropriate)
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned if opened or used:
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Personal care products
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Wearable orthopedic supports after use
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Items showing signs of wear or damage caused by misuse
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Gift cards
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Final sale or clearance items
Change of Mind Returns
If you simply changed your mind, you may request a return within 30 days, provided the item is unused and in its original packaging.
The customer is responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Original shipping charges are non-refundable.
Refund Process
Once your returned item has been received and inspected, we will notify you by email regarding the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method.
Refunds are typically completed within 5–10 business days, depending on your payment provider or bank.
Order Cancellation
Orders may be cancelled before they have been processed or shipped.
If your order has already been shipped, it cannot be cancelled and must follow the standard return procedure.
Exchanges
We replace items only if they are defective, damaged, or if the wrong product was delivered.
To request an exchange, please contact:
Lost Packages
If your tracking information shows no delivery or your package appears lost in transit, please contact us.
We will investigate the shipment with the carrier and provide an appropriate solution.
Contact Us
If you have any questions regarding this Refund Policy, please contact us:
Email: support@spinevo.net
Our customer support team will be happy to assist you.