Return Policy
Return Policy
At Spinevo, customer satisfaction is our top priority. If you're not completely satisfied with your purchase, we're here to help.
Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must:
- Be unused and in its original condition.
- Be returned in its original packaging.
- Include proof of purchase or your order number.
Non-Returnable Items
For hygiene and safety reasons, certain products may not be eligible for return if they have been opened or used.
Refunds
Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Return Shipping
Unless the item is defective or incorrect, customers are responsible for return shipping costs.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery. We will resolve the issue as quickly as possible.
Contact Us
If you have any questions regarding returns, please contact us:
Email: support@spinevo.net