Return & Refund Policy

Return Eligibility

To qualify for a return, the item must:

• Be returned within 30 days of delivery.
• Be unused, unworn, and in its original condition.
• Include the original packaging, accessories, manuals, and labels.
• Show no signs of damage, misuse, washing, modification, or excessive handling.
• Be accompanied by proof of purchase or the original order number.

Items that do not meet these conditions may not be eligible for a refund.

How to Request a Return

To request a return, email us at support@spinevo.net and include:

• Your full name.
• Your order number.
• The name of the product you wish to return.
• The reason for the return.
• Clear photographs or video if the item is damaged, defective, or incorrect.

Our support team will review your request and provide the return instructions and correct return address.

Return Shipping Costs

Unless the item arrived damaged, defective, or incorrect, the customer is responsible for the cost of return shipping.

Original shipping charges, express shipping charges, customs duties, import taxes, and local fees are generally non-refundable.

We recommend using a trackable shipping service and keeping the shipping receipt until the return has been completed. Spinevo is not responsible for return packages that are lost or damaged in transit.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery.

Please include your order number and clear photographs or video showing:

• The product.
• The problem or defect.
• The original packaging.
• The shipping label, when available.

After reviewing the information, we may offer a replacement, refund, partial refund, or another appropriate resolution.

Non-Returnable Items

The following items may not be eligible for return:

• Items returned after the 30-day return period.
• Used, worn, washed, damaged, or altered products.
• Products returned without original packaging or included accessories.
• Personalized, customized, or made-to-order products.
• Gift cards.
• Items marked as final sale or non-returnable at the time of purchase.
• Products that cannot be resold for hygiene or safety reasons after use.

Exchanges

We do not guarantee direct exchanges for every product or destination.

If you need a different size, color, or item, contact our support team. Depending on the circumstances, we may ask you to return the original product and place a new order.

Refund Processing

After the returned item is received and inspected, we will notify you whether the refund has been approved.

Approved refunds are issued to the original payment method. Please allow 5–10 business days after approval for the refund to appear, depending on your bank or payment provider.

Processing times may vary between financial institutions and are outside our control.

Partial Refunds

In certain cases, only a partial refund may be approved, including when:

• The item shows signs of use or damage not caused during delivery.
• Parts, accessories, manuals, or packaging are missing.
• The returned product is not in its original condition.
• The item is returned outside the approved return process.

Order Cancellations

Contact us as soon as possible if you wish to cancel an order.

We will try to accommodate your request, but cancellation cannot be guaranteed after the order has entered processing, has been fulfilled, or has been transferred to the shipping carrier.

Undeliverable or Refused Packages

Orders returned because of an incorrect or incomplete address, refusal of delivery, failed delivery attempts, or failure to collect the package may be subject to deductions for return shipping or carrier charges.

Any approved refund will be processed after the returned parcel has been received and reviewed.

Chargebacks

Before opening a payment dispute or chargeback, please contact us so we can review the issue and try to provide a suitable resolution.

Filing a chargeback does not replace the return process and may delay the investigation.